LEGAL
PRIVACY POLICY
Kangastop Pty Ltd
Effective: 12 February 2026
Last Updated: 14 June 2026
1
ABOUT THIS POLICY
Kangastop Pty Ltd (ABN 35 674 056 403) ("Kangastop", "we", "us", or "our") is committed to protecting your personal information and handling it responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
​
This Privacy Policy explains how we collect, use, hold, and disclose your personal information when you interact with us - whether through our website at www.kangastop.com, by phone, by email, or in person at our factory in Richards, NSW.
​
By providing your personal information to us, you consent to its collection and use in accordance with this policy. If you do not agree with this policy, please do not provide us with your personal information.
In plain terms: We only collect what we need to do business with you. We don't sell your data. We don't send unsolicited marketing without your consent. We keep it secure and you can ask us to correct or delete it at any time.
2
INFORMATION WE COLLECT
The types of personal information we may collect include:
​
CONTACT AND IDENTITY INFORMATION​
​
-
Full name
-
Business name and ABN
-
Phone number(s)
-
Email address(es)
-
Postal and delivery address
COMMERCIAL AND TRANSACTION INFORMATION
​
-
Details of products you have purchased or enquired about
-
Quotation and order history
-
Invoice and payment records
-
Warranty registration details
TECHNICAL AND SUPPORT INFORMATION
​
-
Details of your equipment and production environment (provided by you to enable us to advise on products)
-
Records of support enquiries, warranty claims, and service history
WEBSITE AND COMMUNICATION INFORMATION
​
-
IP address and browser type when you visit our website
-
Pages visited and time spent on our website
-
Content of enquiry or contact form submissions
-
Email correspondence with us
We only collect sensitive information (in exceptional circumstances and only where it is reasonably necessary and with your consent, or as required by law.
3
HOW WE COLLECT YOUR INFORMATION
We collect personal information directly from you wherever practicable. This may occur when you:
​
-
Contact us by phone, email, or in person to make an enquiry or request a quote
-
Place an order for a Kangastop product
-
Register for or attend a factory demonstration or Zoom session
-
Submit a warranty claim or technical support request
-
Visit our website (www.kangastop.com) and submit a contact form or otherwise interact with the site
-
Correspond with us by letter, fax, or other means
On occasion, we may receive personal information about you from a third party - for example, if a colleague or business associate provides your details as a contact person for an enquiry. Where this occurs, we will take reasonable steps to notify you that we hold your information and how it was collected.
4
HOW WE USE YOUR INFORMATION
We use your personal information for the purposes for which it was collected and for related purposes that you would reasonably expect. These include:
​
-
Responding to your enquiry, preparing a quotation, and processing your order
-
Delivering and installing Kangastop products
-
Administering and honouring your product warranty
-
Providing ongoing technical support and customer service
-
Sending you product updates, new model announcements, or relevant information about accessories - where you have consented to receive such communications
-
Maintaining our business records and accounts
-
Complying with legal and regulatory obligations
-
Improving our products, services, and website based on customer feedback and usage patterns
We will not use your personal information for a purpose that is unrelated to the reason it was collected unless we have your consent or are required to do so by law.
5
DISCLOSURE OF YOUR INFORMATION
We do not sell, rent, or trade your personal information to third parties. We may disclose your personal information to the following categories of recipient where it is necessary for our business operations:
​
SERVICE PROVIDERS
​
We may share information with third-party service providers who assist us in operating our business - including freight and logistics providers for product delivery, accountants and bookkeeping services, IT service providers, and website hosting services. These parties are required to handle your information in accordance with this policy and applicable privacy laws.
​
COMPONENT SUPPLIERS
​
In limited circumstances related to warranty support or technical issues, we may need to share information (such as machine serial numbers and fault descriptions) with component suppliers - for example, Omron - to facilitate a warranty or technical resolution. We will not share more personal information than is necessary.
​
LEGAL AND REGULATORY REQUIREMENTS
​
We may disclose your personal information if required to do so by law, a court order, or a regulatory authority with jurisdiction over our business.
​
We will take reasonable steps to ensure that any third party to whom we disclose personal information is bound by obligations of confidentiality and data protection consistent with this policy.
​
​​​
6
OVERSEAS DISCLOSURE
Kangastop is an Australian business and we store and process personal information primarily in Australia. In the ordinary course of our business, we do not disclose personal information to recipients outside Australia.
​
Our website is hosted on Wix (wix.com), which may use servers located outside Australia. Wix's privacy practices are governed by their privacy policy available at wix.com/about/privacy. By using our website, you consent to the processing of your information by Wix in accordance with their terms.
​
If we need to disclose personal information to an overseas recipient in any other circumstance, we will take reasonable steps to ensure the recipient handles the information consistently with the Australian Privacy Principles, or will seek your consent before doing so.
7
STORAGE AND SECURITY
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.
These steps include:
-
Storing customer records and correspondence in password-protected systems
-
Limiting access to personal information to team members who need it to do their job
-
Using secure email and communications practices
-
Keeping physical records in secure premises at our Richards, NSW facility
No method of electronic transmission or storage is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted to us via the internet or stored electronically.
When personal information is no longer needed for any purpose for which it may be used or disclosed, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.
8
ACCESS AND CORRECTION
You have the right to request access to the personal information we hold about you and to request correction of that information if it is inaccurate, out of date, incomplete, irrelevant, or misleading.
​
To make an access or correction request, please contact us using the details in Section 13. We will respond to your request within 30 days. In most cases we will provide access at no charge; however, for complex or voluminous requests we may charge a reasonable fee to cover our costs, and we will advise you of any fee before proceeding.
​
There are limited circumstances in which we may decline to provide access - for example, where doing so would reveal the personal information of another individual, or where we are required or authorised by law to refuse access. If we decline, we will provide written reasons.
9
COOKIES AND WEBSITE ANALYTICS
Our website (www.kangastop.com) is built on the Wix platform and may use cookies and similar tracking technologies to improve user experience and understand how visitors interact with the site.
​
WHAT ARE COOKIES?​
​
Cookies are small text files stored on your device by your browser when you visit a website. They allow the website to remember information about your visit, such as your preferred language and other settings.
​
HOW WE USE COOKIES​
​
We may use cookies for the following purposes:
-
Essential cookies: Required for the website to function (e.g. maintaining session state)
-
Analytics cookies: Used to understand how visitors use the website, which pages are most visited, and where visitors come from - to help us improve the site
-
Preference cookies: To remember settings and preferences for returning visitors
Most browsers allow you to control or disable cookies through browser settings. Note that disabling cookies may affect the functionality of some parts of our website.
We do not use cookies to collect personal information beyond what is described above, and we do not use cookies for behavioural advertising.
10
MARKETING COMMUNICATIONS
We may contact you from time to time with information about new Kangastop products, accessories, or updates we think may be relevant to your business - but only where you have provided your consent to receive such communications.
​
We comply with the Spam Act 2003 (Cth) in relation to all electronic marketing communications. Every marketing email we send will include a clear and functional unsubscribe mechanism.
​
If you no longer wish to receive marketing communications from us, you can:
-
Click the unsubscribe link in any marketing email
-
Contact us directly by phone or email (details in Section 13) and ask to be removed from our marketing list
Please note that withdrawing consent to marketing will not affect our ability to contact you for transactional or service-related purposes - such as responding to your enquiries, processing your orders, and providing warranty support.
11
PRIVACY COMPLAINTS
If you believe Kangastop has interfered with your privacy or failed to comply with the Australian Privacy Principles, we encourage you to contact us first so we can attempt to resolve the matter directly.
To lodge a complaint, please contact us in writing at the address in Section 13 with the following information:
-
Your name and contact details
-
A clear description of your concern or complaint
-
The outcome you are seeking
We will acknowledge receipt of your complaint within 5 business days and aim to resolve it within 30 days. If more time is required, we will keep you informed of progress.
​
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
​
​
12
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website or ongoing business dealings with us following any update constitutes your acceptance of the revised policy.
13
CONTACT US
For all privacy-related enquiries, access requests, correction requests, or complaints, please contact us:
BUSINESS
Kangastop Pty Ltd
ADDRESS
Unit D2A, 81 Riverstone Parade, Richards (Riverstone) NSW 2765
PHONE
0417 417 974 (Michael) | 0402 113 023 (Doug)
WEBSITE